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Refund Policy

Effective date: July 12, 2026
Last updated: July 12, 2026

This Refund Policy explains when and how refunds are provided for purchases made on ScrapeHub (https://scrapehub.app), operated by ScrapeHub (“ScrapeHub”, “we”, “us”, or “our”). This Policy forms part of our Terms of Use.

Payments on ScrapeHub are processed by Paddle, which acts as the Merchant of Record for all purchases. This means your payment, invoice, and any approved refund are handled through Paddle.

1. Overview

ScrapeHub operates on a prepaid credit system. You top up your account balance, receive credits, and credits are consumed when extraction jobs successfully deliver results. We do not currently offer subscriptions.

This Policy applies to all purchases of credits made through our website. By purchasing credits, you agree to this Policy.

2. Eligibility for Refunds

You may be eligible for a refund in the following cases:

  • Unused credits. If you have purchased credits and have not used any of them, you may request a full refund within 14 days of the purchase date.
  • Partially used balance. If you have used only part of a credit purchase, we may, at our discretion, refund the unused portion of that purchase if the request is made within 14 days of the purchase date. The value of consumed credits is deducted from the refund amount.
  • Service errors. As described in Section 4 below.
  • Billing errors. As described in Section 5 below.

All refund requests are reviewed individually. We reserve the right to decline refund requests that show signs of abuse of this Policy (for example, repeated purchase-and-refund cycles or violations of our Terms of Use).

3. Non-Refundable Purchases

The following are not eligible for a refund:

  • Used credits. Credits that have been consumed by successfully completed extraction jobs, where results were delivered as described on the relevant scraper page;
  • Purchases older than 14 days, except in cases of service or billing errors described below;
  • Credits on accounts terminated for violations of our Terms of Use, including the Acceptable Use and API Usage provisions;
  • Any refund that would be contrary to applicable law or Paddle's policies.

Credits have no cash value and cannot be exchanged for cash except through a refund issued under this Policy.

4. Service Errors

If an extraction job fails due to an error on our side (for example, an internal platform failure or an API malfunction), the following applies:

  • Automatic credit protection. You are only charged for results that are successfully delivered. If a job fails entirely due to our error, no credits are deducted, or any deducted credits are automatically returned to your balance.
  • Re-run. Where appropriate, we may re-run the failed job at no additional cost instead of, or in addition to, returning credits.
  • Monetary refund. If a service error is significant and cannot be resolved by returning credits or re-running the job, we may, at our discretion, issue a monetary refund for the affected amount.

Third-party website issues. ScrapeHub extracts data from third-party websites that we do not control. If a job cannot be completed because a target website is unavailable, has changed its structure, or is blocking requests:

  • If no results were delivered, no credits are charged (or charged credits are returned to your balance);
  • If partial results were delivered, credits are charged only for the results actually delivered;
  • Such situations do not, by themselves, entitle you to a monetary refund of your credit balance, since they are outside our control.

5. Billing Errors

If you believe you were charged incorrectly — for example, a duplicate charge, an incorrect amount, or a charge you did not authorize — contact us at support@scrapehub.app within 30 days of the charge, including the transaction date and, if possible, the Paddle receipt or invoice number.

Confirmed billing errors (such as double charges) will be refunded in full. You may also contact Paddle directly regarding payment issues, as Paddle is the Merchant of Record for your purchase.

6. Chargebacks

If you have a concern about a charge, please contact us first — most issues can be resolved quickly through support.

If you initiate a chargeback or payment dispute that we reasonably believe to be unfounded, we reserve the right to suspend your account and access to remaining credits until the dispute is resolved. If the chargeback is resolved in your favor by the payment provider, any corresponding credits will be removed from your account. Accounts associated with fraudulent chargebacks may be permanently terminated.

7. How to Request a Refund

To request a refund, email us at support@scrapehub.app from the email address associated with your account and include:

  • The date and amount of the purchase;
  • The Paddle receipt or invoice number (sent to you by email at the time of purchase);
  • The reason for your request.

We aim to review and respond to all refund requests within 5–10 business days.

8. Processing Time

Approved refunds are issued through Paddle to the original payment method used for the purchase, where technically possible. After a refund is approved and processed, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. ScrapeHub has no control over processing times once the refund has been issued by Paddle.

9. Statutory Rights

Nothing in this Policy limits any rights or remedies you may have under applicable consumer protection laws, including any statutory right of withdrawal that cannot be waived. Where such laws apply, they take precedence over this Policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date above. Changes apply to purchases made after the effective date of the updated Policy.

11. Contact Us

If you have questions about this Refund Policy, contact us:

ScrapeHub
Email: support@scrapehub.app
Website: https://scrapehub.app/contact